Frequently Asked Questions
Find answers to the most common questions about TrustCheck
General Questions
What is TrustCheck?
TrustCheck is an AI-powered tool that analyzes YouTube videos to help you identify potential scams, misleading content, and credibility issues before you invest your time or money. We focus particularly on analyzing business advice, investment tips, and money-making opportunity videos.
How accurate is TrustCheck?
TrustCheck's AI model has been trained on thousands of verified scam videos and legitimate content, achieving a high accuracy rate in identifying misleading content. However, we recommend using our analysis as one of several factors in your decision-making process.
Is TrustCheck free to use?
TrustCheck offers a free Chrome extension with limited analyses. For regular use, we offer various subscription plans starting at $3.59/month, each providing a set number of video analyses (tokens) per month.
What kind of videos can TrustCheck analyze?
TrustCheck can analyze any YouTube video, but it's specifically designed to evaluate business, investment, and money-making opportunity videos for credibility issues and scam indicators.
Technical Questions Questions
How do I install the Chrome extension?
Simply visit the Chrome Web Store, search for 'TrustCheck', and click 'Add to Chrome'. The extension will appear in your browser toolbar, ready to analyze YouTube videos.
Does TrustCheck work on mobile devices?
Currently, TrustCheck is only available as a Chrome extension for desktop browsers. We're working on mobile solutions for the future.
What happens if the extension isn't working?
First, try refreshing the page and restarting your browser. If issues persist, ensure you have the latest version installed. You can also contact our support team for help.
How do I get my API key?
After signing up and purchasing a subscription, you can find your API key in your dashboard under the 'Subscription' section. Simply copy this key and paste it into the extension settings.
Subscription & Billing Questions
What are tokens and how do they work?
Tokens are credits used to analyze videos. Each video analysis consumes one token. Tokens refresh monthly with your subscription and expire after 60 days if unused.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. You'll continue to have access to your tokens until they expire.
What happens if I run out of tokens?
When you run out of tokens, you can either wait for your next billing cycle or upgrade your plan to get more tokens immediately.
Do you offer refunds?
If you're not satisfied with our service. Please contact our support team to request a refund.
Privacy & Security Questions
How does TrustCheck handle my data?
We only collect the minimum data necessary to provide our service. We never store full video content, only analysis results and metadata. All data is handled according to our privacy policy.
Can content creators see who analyzed their videos?
No, all analyses are completely anonymous. Content creators cannot see who has analyzed their videos using TrustCheck.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processors (Stripe) to ensure your payment information is always protected.
How long do you store analysis results?
Analysis results are stored in your account indefinitely. This allows you to refer back to previous analyses at any time.